[Resolved]  Voltas — Amc for voltas 1.5 ton window ac model 18524

Address:Ghaziabad, Uttar Pradesh, 201001

I purchased this product under 1+4 years warranty under Code No [protected].This product is under extended warranty of 4 years for replacement of parts.
I have taken 3 years Comprehensive warranty for 3 years after expiry of first year @ Rs 2061.00 inclusive of service tax per year,
I have been told that the AMC charges for both the type of AC units are same i.e., one with only 1 year warranty & the other with +4 year warranty although services being provided differs as under
1.With one year plain warranty- Gas filling, transportation including free replacement of parts.
2. With+4 year Warranty - only gas filling & transportation where as replacement of parts is already covered.
It is thus not logical to charge the same amount for AMC in both categories, requires your examination & rectification .
Hope you will consider it from consumers point of view & satisfy me in this regards
Thanks
V.K.Saxena.
Ret. Chief ENgineer/Railways
Was this information helpful?
No (0)
Yes (0)
Nov 28, 2016
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Verified Support
Oct 28, 2016
Voltas Customer Care's response
Dear Aashman,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Voltas
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    4396
    Pending
    134
    Resolved
    3042
    Voltas Phone
    +91 22 6665 6666
    +91 22 6665 6333
    Voltas Address
    2nd Floor, Voltas House, B Block, Chinchpokli, T B Kadam Marg, Cotton Green, Mumbai, Maharashtra, India - 400033
    View all Voltas contact information