[Resolved] Voltas — authorized service centre said the ac is not repairable

Vishal Chhapolia

from Koch Bihar, West Bengal

Address:

Chhapolia Bhawan , Biswanath Lane, Cuttack, Cuttack, Odisha, 753002

Sir I had requested the service center to service my window voltas 1.5 ton AC which was not cooling and the service people attend my call and check my AC and said there was a leak in piping and it is not repairable and they do not want to take any risk and charged me Rs 350 for visit saying that as it is out of warranty therefore they cannot do anything and it is a scrap now as it is not repairable but outside service person came and repaired it without hesitation and now it is working properly so I want to raise the concern that how efficient are the authorized service centre and the charges they take now I have no faith in VOLTAS brand as due to its inefficient service centre. Please reply me at my email: [protected]@gmail.com
I have the receipt of the service center mention ing the problem and unrepairable.

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Aug 25, 2019

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2019

Voltas Customer Care's response Dear Vishal,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Verified Support

Jul 19, 2019

Voltas Customer Care's response Dear Vishal,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team