Comments
I made a complaint for No Cooling"" of my Voltas Windows Ac on 16.08.2014. Two engineers from GINNY AIRCON came to my house they spent only 3 minutes and charged Rs. 350/- only visiting and said they will charge Rs. 1700/- extra for no cooling and they will take my A/c to their workshop . but today i.e. 18.08.2014 no body came to my home to take AC.
My Registered mobile no. is [protected]
Name :- NITU NAGPAL
Unit Serial No. 401106SA13A001893
Silver 1.50 tonn
complaint no. [protected]
Engineers committed they will come on 16.08.2014 evening .
but nobody came till date.
I am sorry to say your brand name is on top but service is worst.
Regards
Nitu Nagpal
[protected]
My Registered mobile no. is [protected]
Name :- NITU NAGPAL
Unit Serial No. 401106SA13A001893
Silver 1.50 tonn
complaint no. [protected]
Engineers committed they will come on 16.08.2014 evening .
but nobody came till date.
I am sorry to say your brand name is on top but service is worst.
Regards
Nitu Nagpal
[protected]
Dear Nitu Nagpal
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@gmail.com and kindly mention your complaint number in your subject line.
Thank You for your cooperation.
Regards,
Voltas Customer Care
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@gmail.com and kindly mention your complaint number in your subject line.
Thank You for your cooperation.
Regards,
Voltas Customer Care
Hello Voltas Team
I am writing this mail with utmost frustration with Voltas Brand as there is no one who is willing to understand concerns raised by the customers. I purchased my AC last year on 28 April 2014.
I got my first free service on 26th March 2015 ([protected]) and after that it has been the pathetic experience with Votas so far.
I raised the complaint regarding Gas leakage on 21st April 2015 ([protected]) and I had to call up again and again to get it resolved. Finally it was resolved on 24 April and Technician visited to fill gas.
After that AC had water leakage problem and I registered it on 29th April 2015 ([protected]). Same technician visited on 30th April. We asked him what is the issue and his awesome reply was “wo gas thodi si kam reh gayi thi”. Then he filled gas again and assure that no further problems will occur
Now again on 1st May ([protected]), I have again raised same problem of water leakage.
Just imagine how frustrating it is for a customer to just keep on following up with you folks to get same issue resolved again and again.
I hope this mail is considered worthy enough for you to take an action and get this concern resolved without any further inconvenience.
A highly dissatisfied customer….
Tarun Gupta
+91-[protected]
I am writing this mail with utmost frustration with Voltas Brand as there is no one who is willing to understand concerns raised by the customers. I purchased my AC last year on 28 April 2014.
I got my first free service on 26th March 2015 ([protected]) and after that it has been the pathetic experience with Votas so far.
I raised the complaint regarding Gas leakage on 21st April 2015 ([protected]) and I had to call up again and again to get it resolved. Finally it was resolved on 24 April and Technician visited to fill gas.
After that AC had water leakage problem and I registered it on 29th April 2015 ([protected]). Same technician visited on 30th April. We asked him what is the issue and his awesome reply was “wo gas thodi si kam reh gayi thi”. Then he filled gas again and assure that no further problems will occur
Now again on 1st May ([protected]), I have again raised same problem of water leakage.
Just imagine how frustrating it is for a customer to just keep on following up with you folks to get same issue resolved again and again.
I hope this mail is considered worthy enough for you to take an action and get this concern resolved without any further inconvenience.
A highly dissatisfied customer….
Tarun Gupta
+91-[protected]
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+91 22 6665 6666
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2nd Floor, Voltas House, B Block, Chinchpokli, T B Kadam Marg, Cotton Green, Mumbai, Maharashtra, India - 400033
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and we are working on it. We would like to get in touch with you for gathering more details. Please share your contact details and complaint description with us at [protected]@gmail.com and mention your complaint number in the subject line.
Thanks for your co-operation.
Regards,
Voltas Customer Care