Voltas Complaints & Reviews

Its regarding my service request # is [protected] about voltas 1.5 ton window ac - vertis premium - model no. 401723. Date of purchase 12/05/2006
The ac had cooling issue. The compressor did not switch on at times. It was an intermittent issue. Probably their was some lose connection of wire with the pcb.

1- on the first visit the service person removed dust and from the pcb and refitted it. At that time the ac did not show any problem. He charged rs. 350 as visit charges. But the problem was not resolved so i called back. Bill provided in the name of tirupati services

2- on the second visit, the pcb wires were reconnected. The service man was incompetent was able to connect wire with great difficulty. At that time things seemed to work well. He charged me rs. 500-on asking for bill estimate bill provided in the name of tirupati services

The connection was done wrong, on pressing one of the buttons later on their was a short circuit.

3- on third visit the technician removed the pcb and took for repairs and charged rs.2265 on repair ; bill provided in the name of radhe service

The ac still has problems; the buttons on the control panel do not work. The ac works on auto mode.

Total amount charged rs. 3115 still the problem was not resolved; on the contrary i was left with a fused control panel and wrong wiring which led to my mcb burning.

Finally i got the ac repaired from an outside technician

I have brought a voltas split a. C on 24 may 2020. First of all ways for placing installation order are not working.
Customer care no. Is referring to apply on the website and online services (Website) have technical difficulties. Their watsapp services not working properly.
It's been 4 days and i don't know where should i go to get it done.
Everyone is making excuses.

I have contacted to mr rahul vaidya and mr sumit kumar arora personally and they are saying their all commitments are failing. They say i am trying but they don't take us in confidence in atleast giving us the honest duration.

My mather is a heart patient it's difficult for her to bear the heat here in delhi.

I am really frustrated about the services.

Kindly take into this in consideration.

Sajjad hussain
Dwarka 16b

1st service person said the indoor unit pcb is not working, i waited for the pcb to arrive; the service center canceled the request stating the customer has declined to pay.

2nd - on making an enquiry from the service center raynco cooling several times, i was asked to contact a person, who can repair pcb.
The person took out both indoor and outdoor pcb and said that both are not working, needs to replace the indoor pcb and repair the outdoor pcb.
Total charges will be rs.10, 900 and needs rs. 6000 as advance to proceed further. He had already opened both the pcb's, i was not left with any option. As per my intution the external pcb was okay and the service person has quoted an inflated amount.

The person was not responding to my calls. Later on after one month passed, and several followups, i got the number of service manager. After speaking to him the person responded and said, he has got a pcb but it is over sized and will not fit. Later on he got a pcb but it was a substitute, and was not compatible with the ac.

On speaking to the service manager he said that he will get the pcb in 4 days from chennai, it took around 15 days to arrive. On installing the pcb the the pcb did not match their was"lp" error on the display.

Now the technicians have take both the indoor and outdoor pcb's so that they can match and bring the pcb's.

Later on after complaining to the service manager the person returned my money.

After failing to replace the pcb; they finalised to provide a replacement for air conditioner. They said they will offer a discount. They said the mrp is 45, 000 and they will offer me for 35, 000. I agreed.

But after checking the online price of the model on various sites; i found that the selling price is rs. 35, 000.

Thus i was duped and cheated by the company.

Sir
I have purchased voltas stablizer from chawla refrigeration on 14 may 2020.They have supplied faulty stablizer I have made a complaint in voltas customer care vide complaint no[protected]dt 28 may.Voltas service engineer visited home on 19 may and told it will rectify, if not rectify it will be replaced.Till date no positive reply from voltas and chawla refrigeration.I have mail to voltas customer care and chawla refrigeration but no reply from there hand.
It is very disgusting from no reply from a reputed company.
Thanks
With regards
Ramesh chand dubey
[protected]

Sir I bought AC from Denco & Sons Electronics, kingsway camp, new delhi-9
AC is damaged and it has no remote inside it. I have bought it on[protected] and due to some problems I didn't installed it and it was kept as it is.
Right now I have opened it and tried ti onstall then found that it was damaged and some parts are missing.
I want all my money refuned . I am attaching its Bill and image of damaged parts.

Mujhe voltas ace Lia hua 3 days ho gye h but abhi Tak koi bhi installation ka Lia nhi aya aur na he kisi ka phn aya itne bekar Maine aaj Tak nhi dekhi iske baad Mai kabhi bhi Tata ka koi probuct kabhi use nhi krna

We want voltas compressor. Its not working

I have installed ac in my room after the installation when i switch on the ac it runs fine but after every 4 minutes it shows pc 02 and the outer exhaust fan automatically stops. Technician viewed the poblem but did'nt able to solve it.
I don't know what to do??

Hi
I have purchased Voltas 1.5 ton split inverter AC on September 2019.
All of sudden it was stopped working from last night. Need assistance and please send your executive

Hello, I am very disappointed with your service i am trying to contact you from last one week continuously but no one receiving the call not even getting a call back only message pop up that will call you back after an hour but no call comes, worst after sales service i have seen. even though i also filled the complaint form but no response from their side. please work on your service, and my ac is not cooling i want to book a appointment for the services can you call us back asap

My ac is not working since I got i have complained many time but my problem always remain unsolved I seek my ac should be replaced or my money should be refunded
So I would buy new

I purchased my 1.5 ton split ac from new electronic plaza mehsaul chowk sitamarhi bihar. The ac was installed from voltas guys next day. They took 1700 rupees for installation.Since then the ac is draining water from front like hell after running for 5 minutes and the dealer is showing no response and negligigence on this matter. I have visited more than 10 times today but every time the dealer is giving me a time of technician visit. But there is no technician nothing till now i am literally frustrated and angry now.Please help me solve the issue

attaching copy of invoice

Voltas is the worst customer care service.

We have to call N number of people to get the AC repaired. Even a govt work will not require so much effort.

A newly bought AC not working within 10 days, and no one bothers about it even after repeated complaints.

Voltas is the worst brand, i regret now to buy this stupid brand. Make in India my foot

Sir,
I am Arup Das, bought a VOLTAS AC from Reliance Digital Kancharapara store my AC is a installed today, now I want to Extend warranty period.
Request to you please contact me and taking necessary action.

Customer Name:- Arup Das
Address:-62, Ramesh Goswami Road, P.O- Kancharapara, PIN-743145, West Bengal Mobile No:-[protected]/ [protected] email ID:- dasarup.[protected]@gmail.com Purchase from:- Reliance Digital, Kancharapara store
Purchase date:- 16.05.2020
Model name:- VOLTAS 183V MZJ3 (R32)
Serial No:- 4512538E19FB02069
CBU code:-4502670
ODU code:- 4512538

Sir,
I am arup das, bought a voltas ac from reliance digital kancharapara store my ac is a installed today, now i want to extend warranty period.
Request to you please contact me and taking necessary action.
Customer name:- arup das
Address:-62, ramesh goswami road, p. O - kancharapara, pin-743145, west bengal mobile no:-[protected]/ [protected] email id:- dasarup.[protected]@gmail.com purchase from:- reliance digital, kancharapara store
Purchase date:- 16.05.2020
Model name:- voltas 183v mzj3 (R32)
Serial no:- 4512538e19fb02069
Cbu code:-4502670
Odu code:- 4512538

Sir i have purchased voltas dispenser of your company six months ago.
The floor mounted of dispenser is not working properly.
Please give us your service as soon as possible. At my address that is mention below.

We purchased voltas ac on 23.05.2020. Till today it's not installed. Very poor customer service. Such a worst customer service i have not seen.

Water is geting leaked like a continuous flow. Please help us as soon as possible and make oulives comfortable in this pandemic situation.

हमने फरवरी 2020 में वोल्टास का स्प्लिट एसी खरीदा था तथा उसको 24 फरवरी को इंस्टॉल करने के लिए बुलाया था लेकिन कुछ कारणों से उसका इंस्टॉलेशन कंप्लीट नहीं हो पाया और उसके बाद लोक डाउन हो गया। बड़ी मशक्कत के बाद उसका इंस्टॉलेशन कल 25 मई को कंप्लीट हुआ ।

अब उसकी आउटडोर यूनिट इतना शोर कर रही है कि उसने पड़ोसियों का भी जीना मुश्किल कर दिया है । वह एक ट्रैक्टर की आवाज से भी ज्यादा हल्ला कर रही है ।

आपसे अनुरोध है कि कृपया अपना मकैनिक भेजकर उसे चेक करवाएं और ठीक करवाने का कष्ट करें

धन्यवाद

Dear sir i have purchased a voltas inverter split ac in 2 june, 2019 from sanjay telecom, d-1 jagjeet nagar delhi-110053 phone no:-[protected]. The ac unit purchased is not working properly from the date of 10-may-2020. When informed to the dealer he has asked me to directly contact the company to get the problem solved. I have approached your authorized service center. Latest complaint no.-[protected] (11th may, 2020). The technician visits my home on the date of 12th may 2020 and he said that the change your faulting part in 4 or 5 days but now the date is 26th may 2020 and not repair my ac and i call your service center 5 times in a day no one responding and no action for my complaint. Request you to take strict action towards its repair as it's under warranty. I have experienced the worst service from voltas this kind of after-sale service is not acceptable from a reputed company like voltas. Nor your dealer nor your authorized service center has taken any action and has been taking the matter very lightly. If the problem is not solved in the next 2 days i will not be left with any other option but to approach the consumer court. Request you to take immediate action towards it. Your sincerely sunny mahesh (Phone no:- [protected]) h no.- e-618 main road kali mandir jagjeet nagar 3rd pusta main road delhi-110053