To
The Hon’ble Consumer Grievance Cell / National Consumer Helpline,
Respected Sir/Madam,
I wish to file a formal grievance against the company Voltas Beko for selling me a defective product and providing extremely poor after-sales service, causing me mental harassment, inconvenience, and loss of time.
I purchased a Voltas Beko washing machine on 8th August 2024 (Invoice No: FK-76). Since the date of purchase, I have been facing a recurring issue with the dryer function of the machine. Despite multiple complaints, the product has been repaired four times by the company’s technician, but the problem still persists. This points to either a manufacturing defect or negligent service from the company’s end.
On 1st May 2025, I raised a fresh complaint (Request No:[protected] regarding the same issue. I received a confirmation message from Voltas Beko about the technician – Mr. Abhinandan (Phone: [protected]) – who even called me at around 1:00 PM, promising a visit within 30 minutes. However, he never arrived, and later when I called him back around 3:00 PM, he casually informed me that another technician was assigned without providing any update.
This unprofessional behavior and consistent negligence highlight a clear deficiency in service as defined under the Consumer Protection Act, 2019. As a consumer, I feel harassed, ignored, and cheated.
I, therefore, request the Hon’ble Forum to kindly take cognizance of my grievance and direct the company to:
1. Either replace the faulty product OR provide a permanent and complete repair of the defect under warranty.
2. Offer compensation for the repeated harassment, inconvenience, and time lost due to service negligence.
I am enclosing all necessary details like invoice copy, service request number, and communication history with this complaint.
Thanking you,
Complainant: Vikas Jindal
Mobile: [protected]
Email: [protected]@gmail.com
Invoice No: FK-76
Complaint/Request No:[protected]
Date of Complaint: 1st May 2025
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