Voltas Beko — Subject: urgent: warranty complaint voltas beko washing machine (Invoice: shyh-135814) no response despite repeated follow-ups

Rzwani

Aug 5, 2025

Address: plot 105 sangam nagar ring road, nagpur

Dear Voltas Beko Customer Support,

I am writing to register my strong dissatisfaction with the complete lack of action and accountability from your side regarding my complaint on a malfunctioning Voltas Beko 7 kg 5 Star Fully-Automatic Top-Loading Washing Machine (Model: WTL70, Monsoon Dry, Dark Grey, 2023 Model).

The machine, purchased on 6th September 2023 via Amazon (Sold by: Dawntech Electronics Pvt Ltd), is still under comprehensive warranty (3 years) and 10 years motor warranty, yet the dryer is malfunctioning. Post-wash, clothes are soaking wet, clearly indicating a fault in the drying cycle.

Details of Purchase:
Order Number:[protected]

Invoice Number: SHYH-135814

Invoice Date: 06.09.2023

Invoice Value: ₹13, 990.00

Shipping & Billing Address:
Imteyaz Ahmad
Plot No 105, Sangam Nagar, Ring Road
Nagpur, Maharashtra – 440013

Product ASIN: B0C9M1ZM5S

Despite multiple complaints:

I raised the issue on your online portal

I sent follow-up emails

I made at least two phone calls to your customer care team

Each time, I was promised that a technician would call me before visiting. To date, no technician has contacted me, and the issue remains unaddressed. With this kind of delay, I’m not sure whether I should expect a technician this year or the next.

This is not the standard of customer service expected from a trusted brand like Voltas Beko, especially on a product under warranty. Kindly treat this complaint as urgent and final notice. I demand:

A technician visit scheduled within 48 hours,

A full resolution of the dryer malfunction, or

A replacement/refund under warranty if not resolved.

Failing this, I will escalate the matter through:

Consumer grievance forums (Consumer Court)

Social media platforms

Legal action under the Consumer Protection Act, citing failure to honor warranty and service obligations.

Please confirm receipt of this complaint and share the technician’s details and appointment date immediately.

Sincerely,
Imteyaz Ahmad
📞 [Your Phone Number]
📧 [Your Email ID]
📍 Plot No 105, Sangam Nagar, Ring Road, Nagpur, Maharashtra – 440013

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Voltas Beko customer support has been notified about the posted complaint.

Aug 05, 2025

Updated by Rzwani Subject: URGENT: Warranty Complaint – Voltas Beko Washing Machine (Invoice: SHYH-135814) – No Response Despite Repeated Follow-ups

To: [protected]@voltasbeko.com
CC: [protected]@voltas.com, [protected]@voltas.com (optional)

Dear Voltas Beko Customer Support,

I am writing to register my strong dissatisfaction with the complete lack of action and accountability from your side regarding my complaint on a malfunctioning Voltas Beko 7 kg 5 Star Fully-Automatic Top-Loading Washing Machine (Model: WTL70, Monsoon Dry, Dark Grey, 2023 Model).

The machine, purchased on 6th September 2023 via Amazon (Sold by: Dawntech Electronics Pvt Ltd), is still under comprehensive warranty (3 years) and 10 years motor warranty, yet the dryer is malfunctioning. Post-wash, clothes are soaking wet, clearly indicating a fault in the drying cycle.

Details of Purchase:
Order Number:[protected]

Invoice Number: SHYH-135814

Invoice Date: 06.09.2023

Invoice Value: ₹13, 990.00

Shipping & Billing Address:
Imteyaz Ahmad
Plot No 105, Sangam Nagar, Ring Road
Nagpur, Maharashtra – 440013

Product ASIN: B0C9M1ZM5S

Despite multiple complaints:

I raised the issue on your online portal

I sent follow-up emails

I made at least two phone calls to your customer care team

Each time, I was promised that a technician would call me before visiting. To date, no technician has contacted me, and the issue remains unaddressed. With this kind of delay, I’m not sure whether I should expect a technician this year or the next.

This is not the standard of customer service expected from a trusted brand like Voltas Beko, especially on a product under warranty. Kindly treat this complaint as urgent and final notice. I demand:

A technician visit scheduled within 48 hours,

A full resolution of the dryer malfunction, or

A replacement/refund under warranty if not resolved.

Failing this, I will escalate the matter through:

Consumer grievance forums (Consumer Court)

Social media platforms

Legal action under the Consumer Protection Act, citing failure to honor warranty and service obligations.

Please confirm receipt of this complaint and share the technician’s details and appointment date immediately.

Sincerely,
Imteyaz Ahmad
📞[protected]
📧 [protected]@gmail.com
📍 Plot No 105, Sangam Nagar, Ring Road, Nagpur, Maharashtra – 440013