[Resolved]  Voltas — case [protected]: deep freezer is not cooling : pending since 7 dec 2017

Address:

800006

Dated : 17 jan 2018
Issue : case [protected]: deep freezer is not cooling : pending since
7 dec 2017 : no visit in 2018
Feeling : please be noted i am one of the loyal customer of tata
Product ranges.

Explanation visit 1 :person - rafeeq: 9 dec 2017
1st diagnosis : fan is not working properly
Outcome : fan changed and charged
Result : no cooling
2nd diagnosis : gas is not there, after re-feeling it will work.
Outcome : gas refilled and charged
Result : no cooling,
Explanation visit 2 :person - rafeeq: 13 dec 2017
3rd diagnosis : change the condensor, it will work
Outcome : condensor changed and charged
Result : no cooling,
Explanation visit 3 :person - rafeeq: approx 20 dec 2017
4th diagnosis : needed to changed body wire, after that it will work
Outcome : not yet visited
Result : no cooling.
As a customer i am feeling that i am getting harassed, peoples are
Trying to play with the name of tata, it is the name of trust for its
Client.
I will request for the tata - voltas team management to look on the
Issue with highest priority, as it is about 1 month and not get
Resolved, so that tata customer will not get harassed.
In between : i have conversation with mr pawan, mr rahul and there
Senior suresh & rama ji at [protected].
Intention : resolve the issue asap, without any kind of harassment.
Note : attachment contains proof of parts changed.
Request to team : kindly reply with follow up till the case resolve.
Thank u
Ibraheem karim