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[Resolved]  Voltas — company not replacing damaged ac remote received with the new ac

We bought voltas ac on 7th april, 2019 and the ac remote which came along with the packaging wasn't working. We were asked to call the customer care and file a complaint for it. The customer care executive didn't provide any complaint number and instead gave number of a technician who's reply was "why do you need a remote, use the ac without the remote by installing a mobile application". Later the executives came and took a copy of the bill saying we'll get a new remote within a week. It's been almost a month and our ac remote hasn't been replaced yet.
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Complaint marked as Resolved Jun 7, 2019

Complaint Status


[Apr 27, 2019] Voltas customer support has been notified about the posted complaint.
Updated by Divyasharma31 Apr 27, 2019 I can be contacted on the below.
No. : [protected]
Email : [protected]@gmail.com
Verified Support
Voltas Customer Care's response Apr 29, 2019 Dear Customer(Divyasharma31),

We are unable to track your details. Kindly share your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
Verified Support
Voltas Customer Care's response May 07, 2019 Dear Customer(Divyasharma31),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
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