[Resolved]  Voltas — complaint for customer care executives of voltas not responding properly

Address:

New Delhi, Delhi, 110092

Dear concern

We have brought voltas ac on dated 08.04.2018 (Voltas 1.5 ton 4 star inverter split ac copper, 184v szs)& same had been delivered on 11.04.2018. My order no was[protected]. After the installation, the ac has worked for maximum 5 hrs to till date. The reason is, (On fisrt day) when we were switch on the ac, its cooling only for 10 mints after that its heating & the outer fan not moving. So we were not used ac from that time. We raised the complaint for same, my complaint no [protected], your executive has came & check the ac, & said the outer inner part (Compressor) has problem, so it will be replace. But after 2 3 days we called continue to customer care, they told us the replace part has not come yet.
We again raised same complaint & the complaint no is [protected]. Till date the same part was not replaced & same things we are listening from your executive the part has not come.

Today is 24th april, we brought ac on 11 th april. Now we have realised that we have done a big mistake to by your product. We are fed up now.

Kindly solve our problem asap