[Resolved]  Voltas — Cooling problem (pcb is not proper working in short time)

Address:New Delhi, Delhi, 110092

This is in reference to my complaint no’s [protected] dt. 15/04/16 and[protected] dt. 04/05/16 & [protected] dt. 13/10/16 respectively.

I had purchased air cooler1.5 ton in may 2015 which is under warranty period. i have already complained number of many times for not proper cooling with noise. after some time techinician come & see told me pcb not proper working have some problem he took with after 4-5 days he fitted on 18 april16 (with service).
May 16 done service with ur technician a/c working properly but 2-3 day ago colling not properly i complain on [protected] dt. 13/10/16 technicain told me filter is choked this is chargeable service rs500. we say no problem go head. but cooling not effective after service than he says pcb is not proper working this is chageable rs2500. than i talk with service area maneger east delhi mr ronk anand - [protected] told me i see this matter but no reply till date & time so what i can do? this is product issu or fault in short time twise time pcb faulty. what is this? we are totaly stressful. kindly take needful action as soon as possiable. otherwise we go legally action against product.

Rk saini
Mb-32, stree no.2
Shakarpur delhi-92
[protected]
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Nov 16, 2016
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Oct 14, 2016
Updated by rajesh l
This is in reference to my complaint no’s [protected] Dt. 15/04/16 and[protected] Dt. 04/05/16 & [protected] Dt. 13/10/16 respectively.

I had purchased air cooler1.5 Ton in May 2015 which is under warranty period. I have already complained number of many times for not proper cooling with noise . after some time techinician come & see told me PCB not proper working have some problem he took with after 4-5 days he fitted on 18 April16 (with service).
May 16 done service with ur technician A/C working properly but 2-3 day ago colling not properly I complain on [protected] Dt. 13/10/16 Technicain told me filter is choked this is chargeable service Rs500 . we say no problem go head. But cooling not effective after service than he says PCB is not proper working this is chageable Rs2500. Than I talk with service Area Maneger East delhi Mr Ronk Anand- [protected] told me I see this matter but no reply till date & time so what i can do ? This is product issu or fault in short time twise time PCB faulty. what is this ? We are totaly stressful. Kindly take needful action as soon as possiable.Otherwise we go legally action against product.

RK SAINI
MB-32, STREE NO.2
SHAKARPUR DELHI-92
[protected]
Verified Support
Oct 14, 2016
Voltas Customer Care's response
Dear Rajesh l,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
Complaint comments 

Comments

I had purchased Voltas AC in June 2016. this machine has not working from the beginning. The Shop salesman told that this is a manufacturing defect. I have complained many times but your service mechanic not solve that complaint.very bad sevice & very bad product
Voltas Customer Care's response, Oct 21, 2016
Verified Support
Dear Sanil kumar S.S,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
Voltas Customer Care's response, Oct 31, 2016
Verified Support
Dear Sanil kumar S.S,

We hope your concern is resolved. Please drop us an email at voltas.socialmedia@gmail.com in case you need any further assistance.

Regards,
Voltas Online Team
Today we have a complaint on voltas water dispenser(water leakage), my contact no. is [protected], [protected], 4542423, address :4d vijay towers, collector office rd, trichy -1. i request to you please resolve my problem
Voltas Customer Care's response, Oct 31, 2016
Verified Support
Dear maxtrichy,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.socialmedia@gmail.com.

Regards,
Voltas Online Team

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