[Resolved]  Voltas — defective air cooler - no action taken by voltas even after several complaints

Address:

600113

I bought a Voltas air cooler from Jayam and CO at Velachery, Chennai on 02nd of July. The dealer offered me replacement guarantee and delivered the product at my door step. They did not even check the product condition, when I switched on the product it was spraying water and my floor was completely wet. I called the dealer on the very same day, and they raised complaint to Voltas for me. The technician came on 05th of July 2017 and rectified the issue, but not completely.

After a few days, problem with Air cooler became worse. Water was spilling all over the floor and the swing stopped working. I asked for the replacement of the product, but dealers said they cannot do replace. They said "while selling the products, dealers use the word 'replacement guarantee' just for name sake. Voltas Company does not offer replacement, only repair services." Again I raised a complaint. Technician came on 05th of August 2017 checked the product, and said "The air cooler needs to be taken to there workshop, it cannot be rectified from my home". He left by saying he will come on the very next day to pick the air cooler, thereafter I waited for 1 week but nobody came on behalf of the company to rectify this issue.

The saddest part of the incident I have experienced is that, when I told the technician that I'll raise complaint on a consumer court, he laughed at me. He said there are many cases against this company, the company knows how deal such instances. You will find no solution by complaining.

Now I do not need to use this Air cooler anymore, let them keep this thing and refund my cash, this is the solution I'm hoping for. I hope this complaint reach the respective authorities, and the problems will be solved.

I'm attaching the copy of the invoice, and the two complaint register report.
I'm unable to attach the video file with this complaint due to some technical issue of the website, if attached you would notice problem I face.

Thanks