Voltas — Defective product and horrible service

Address:

Hyderabad, Andhra Pradesh, 500033

I have a Voltas 2 ton, 5 star rated split AC, bought from Srinivasa Enterprises, Hyderabad in june 2014.

Since the time of purchase I have faced several issues with the unit. First the contactor was fried thee times. After that there was a problem with the drain pipe. Finally, the AC had started making a loud noise after running for a few hours, making it impossible for anyone to sleep in the room. After making several compaints Voltas decided to replace the indoor unit in August 2015 which was of no use. Then a senior technician named Jagadish ([protected]) visited and said there was a problem with the installation and redid the entire installation but again the problem started in feb 2016. Note that the AC was rarely used from Sept-Jan. After several follow ups again Jagadish visited and said that a sensor had to be replaced as it is defective. His visit was on feb 28th 2016 and since then after calling him everyday also he doesnt show up. According to him the responsibility is of Tempcon Services ([protected]). They also are so busy that they do not have time to answer my calls. Between all this, I was connected to Jaiprakash ([protected]) by Srinivasa guys who is the manager of service at Voltas, who has sent Jagadish the first time. When the second time the noise problem arose, even he has stopped answering my calls and responding to any texts.

After having used split and window ACs of almost all the leading brands, I wanted to give the TATA company a chance only to realize that they indeed are the worst. I will never recommend any Voltas product to anyone ever again as this one product has made me lose faith in the whole TATA brand itself. Not only are we customers paying for aub standard products but also for a serive which does not exist.

If Voltas does read this then please look into refunding my money back and taking back your product.

Pranav
[protected]
[protected]@gmail.com