[Resolved] Voltas — defective product delivered:ac | |||
Hello, A 1.5 ton ac has been purchased (Invoice no:- w2924/1819/03015) on 09/06/2018 from (Gstin: 19aabcg1740k1zm cin:u65921wb1998ptc086421) for the purpose of serving my brother who is a patient. The product after installation itself seemed to be defective. It does not cool the room even after running for more than 4 hours. Multiple requests has been lodged where the service boy visited for once or twice but with no positive response. My brother is still suffering as the rooms get heated up and does not cool. We have made many requests to exchange the product. Kindly help with priority considering the urgency. This has been a very frustrating experience with voltas. Appreciate a quick response. Was this information helpful? | |||
Oct 25, 2018 Complaint marked as Resolved Voltas customer support has been notified about the posted complaint. Verified Support Aug 27, 2018 Voltas Customer Care's response Dear Customer(payaldsweet), We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out. Regards, Voltas Online Team Verified Support Aug 29, 2018 Voltas Customer Care's response Dear Supratik, Thanks for sharing the requisite details with us. We'll get in touch shortly with an update on this concern. Regards, Voltas Online Team Verified Support Sep 14, 2018 Voltas Customer Care's response Dear Supratik, We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com. Regards, Voltas Online Team Verified Support Sep 17, 2018 Voltas Customer Care's response Dear Supratik, We have re-escalated your concern to our team. Request your patience in the interim. Regards, Voltas Online Team | |||
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We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.
Regards,
Voltas Online Team
We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.socialmedia@gmail.com.
Regards,
Voltas Online Team