[Resolved]  Voltas — delivery of ac under bses scheme

Address:D-11, ANAND NIKETAN, 2ND FLOOR, New Delhi, Delhi, 110021

I registered for purchase/exchange of window ac under bses scheme. I got myself registered in december, 2018 under this scheme. But i am sorry to state that after pursuing this matter for two months, i was told that my papers were lost and i should submit a fresh copy of my latest electricity bill. I submitted that once again, but even after more than a month, the ac is yet to be delivered. I keep getting a call from people claiming to be from voltas (Mr. Ajay, mr. Abhishek, mr. Kapil, mr. Raju etc). Last week on monday the 25th march, i was told that the delivery of ac is scheduled for 29th march but again a no show. Summer season has already begun and i want a confirmation as to when would i get the product. My aadhar number is[protected] and area of residence is d-11 anand niketan, south delhi under the name vibha atri.
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May 12, 2019
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Verified Support
Apr 02, 2019
Voltas Customer Care's response
Dear Shiv,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
Verified Support
Apr 10, 2019
Voltas Customer Care's response
Dear Shiv,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
Complaint comments 

Comments

I was tried TOLL FREE number but it is not working, it is to inform that the water leaking from out door unit continuously kindly rectify the same at the earliest
(my item no. VLT-SAC-183VCZT2-(R410)-INVERTER DATED 03.03.2019)
my contact no.[protected]
Voltas Customer Care's response, Apr 3, 2019
Verified Support
Dear Chandra Sekhar,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at voltas.socialmedia@gmail.com.

Regards,
Voltas Online Team

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