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Voltas

[Resolved]  Voltas — Faulty AC unit installed

Address:New Delhi, Delhi, 110074
Website:www.voltasac.com

HI

I have purchased Volats 1.5 ton split AC on March 29, 2017 and got installed by Voltas people they provided me reciept of installation.Hardly 48 hours were passed colling effect was zero I spoke to voltas people they inspected and said gas is leaked after insattalion of Gas colling effect is again zero.
U guys have cheated by installing faulty product. I have called up your team for replacement of my unit. I cannot scarifice my time on new AC repair work following up with you guys and waiting for gas to be filled .

Its my request send a new 1.5 unit split ac and take this uselless unit.
Thier is no point customer paying up you and making follow up with you on solving issues, I would not recommmend any one VOLTAS and will surely take this up to social media.
Awaiting for your response.

Thanks
Divyansh Rai
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Jun 27, 2017
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Verified Support
May 16, 2017
Voltas Customer Care's response Dear Divyansh Rai,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
Verified Support
May 24, 2017
Voltas Customer Care's response Dear Divyansh Rai,

We hope your concern is resolved. Please drop us an email at voltas.[protected]@gmail.com in case you need any further assistance.

Regards,
Voltas Online Team
Complaint comments 
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Comments

A mice entered the AC and it is biting its components and not being able to come out. So it stopped working.
Reply
Voltas Customer Care's response, May 16, 2017
Verified Support
Dear Customer (mohanprajapat),

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
Voltas Customer Care's response, May 24, 2017
Verified Support
Dear Customer (mohanprajapat),

We hope your concern is resolved. Please drop us an email at voltas.socialmedia@gmail.com in case you need any further assistance.

Regards,
Voltas Online Team

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