Voltas — Faulty product - Vertis gold window AC 1.5 ton

Address:

Faridabad, Haryana

Dear Sir, Due to poor level of Voltas customer service force me to write this complaint. I have been using Voltas Vertis gold 1.5 ton AC 3 start from last 2 years. In the last month, I registered a complaint for Compressor tripping problem with Voltas. After calling number of times to customer care they finally replaced the compressor and charge Rs. 2500 for gas filing. Also, Voltas ensured that in case of any further problem they will rectify the concern problem with no additional cost and valid for next 3 months. The AC was working fine in last month but from this month onwards I noticed that AC cooling is not upto the mark. The temperature barely down upto 28-29 degree while running throughout the night. Hence, I registered a complaint again with Voltas customer care and after chasing number of times the engineer came. I really shocked with engineer comments that my room area size is big and 1.5 ton is not sufficient. This is really unacceptable. If this is a really cause then how AC was working fine before replacement of compressor or over last 2 years. This is something a fault which is introduced after replacement of compressor. Also, there are number of 1.5 ton AC installed in my neighbor with same room area size and none of them are facing such problem with their AC. The story even not ends here. Thereafter, I called number of times to customer care and registered complaint again and again. Every time I need to explain a complete story to new customer care executive. Also, they cancelled my complaint without taking any consent. The engineer give wrong status that I am satisfied the response, hence, my complaint is cancelled. Adding on here, engineer himself commit that there is a problem with AC but he really know how to fix. Hence, the Sr. engineer will be visited soon. But in real long time no see :(. I really disappointed with the customer care service provided by Voltas so far. Their engineers are not technically sound at all or I can say its a faulty product of Voltas. I need a replacement of that due to loss incurred by Voltas after replacement of compressor . Hence, I would request you to please look into this request and resolve this problem at the earliest. Thanks for your help! Looking forward for your speedy response. Kind regards, Varun Sharma Mobile no. [protected].