[Resolved]  Voltas — faulty service by technician

Address:

Gurgaon, Haryana, 122001

I applied for a preventive maintenance request on 21 apr 2018 for my voltas 1.5 ton windows ac. The complaint no was [protected]. The wet service for the ac was done on 22 apr 2018 for which i made a payment of rs 472. As voltas has always been known to an excellent service provider, i also thought the service was done correctly. Today, one of my relatives who is a little well versed with ac noticed that a small window was open in the area from where air comes from inside the ac. On further scrutiny, i i also noticed that a part of the ac was also not fitted by the technician and it was kept in our backward. Now, after observing further we found out that due to this bad service, the compressor was running non stop which has let to increased electricity bills. When i complained regarding the same on voltas customer care, they said that the service would again be chargeable. This is basically a double blow to a customer who is already suffering from a bad service which has probably caused damage to the ac which was working normally before the said service was done.
I assume that you would agree with me that a service for an appliance is done to increase the life of an appliance, but in our case the service has basically caused damage to the appliance and will also reduce its life in the longer run. It has also caused us financial loss due to increased electricity bills as the compressor doesnt turn off even for a second. I have also filed a complaint regarding the same today. The complaint number is [protected], however i have little hope that suitable action would be taken. This is why i am compelled to write to you.
I would therefore request you to look at this issue on priority and resolve it as soon as possible.
I have also sent a mail regarding this on your email id voltas. [protected]@gmail.com