[Resolved]  Voltas — gas leakage in air conditioner - cooling issue since installation

I have purchased voltas invertor ac in august 2018 online ethrough flikart for rs.34990/-and just few months later it has started giving problems. There was water leakage, throwing ice. Free servicing by voltas was done but never was this problem addressed. Few calls were logged at voltas call center to report the cooling problem but there was no solution. We have emailed customer care to report the cooling problem of ac but no response.
When we called a local repair person is was understood that there is gas leakage in ac, which was not told during free aervicing. Since one year there is frequent gas leakage and i'm incuring costs for gas filling as well as high electricity bills due to defective ac.
Last 2 months ac hasn't been working and i'm not able to get a person to repair even at my personal cost.
Is this what i should get for buying a invertor ac at such high cost. I have gone through mounting stress in arranging local repair person and frequent issues with the ac. As a solution, i request consumer forum to represent my request for a complete replacement of the ac from voltas and also compensate the expenses incurred on repair etc including the personal damages caused to me.

Abhishek jadon
[protected]
Abhishek. [protected]@gmail.com
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Aug 14, 2021
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Verified Support
May 26, 2020
Voltas Customer Care's response
Dear Abhishek,

Thanks for voicing your concern. We are sharing your concern with our branch team and they will call you within 24hrs and resolve your issues as per govt guideline based on defined zone.

Regards,
Voltas Online Team
Verified Support
Jun 18, 2020
Voltas Customer Care's response
Dear Abhishek,

We hope that our team has contacted you and assisted you with your request. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
 
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