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[Resolved]  Voltas — Installation of Split AC

Address:Clubtown Gardens, Block-1, Flate 4/E, 12 MM Feeder Road Rathtala Kolkata - 700057

I Ranju Singh have purchased a Voltas AC of 1 Ton 5 Star of Voltas on 18th of April 2023 and have teken self delivery on the next day that is 19th of April 2023. Then I rise a service request for installation of my split AC and got time for installation is 24 hrs to 72 hrs but even after 5 days of waiting still installation service centre people are not visited my house or nor contacted me. In between yesterday I got a message on my register number that customer has reschedule the installation but we haven't done this still I am waiting for installation and service centre people are saying your installation will be done shortly. I live in metro city like Kolkata at that place this kind of service is really pathetic and not accepted at all.
I am using lots of Tata product in my house because I have a great experience and have faith over TATA . Now completely I feel myself cheated from Voltas a Tata product.

Mob- [protected]
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May 1, 2023
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Verified Support
May 03, 2023
Voltas Customer Care's response Dear Arvind,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with.

Regards,
Voltas Online Team
Complaint comments 
2 Comments

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Comments

Dear Arvind,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest.

Regards,
Voltas Online Team
Reply
Order ID: OD[protected]

Voltas 1.5 Ton 5 Star Split
Inverter AC - White
Warranty: 1 Year on Product and Condenser and
5 Years on Compressor from Voltas

IMEI/Serial No: 4512957F21LB06969, 4552902B21LC05865

Service Request Number: [protected]

It was really a bad experience being a voltas customer. PATHETIC.
I will never recommend anybody to buy voltas ac, they are blood suckers. They are manipulating the customers.

I had made a complaint regarding my voltas 1.5 ton split AC cooling issue and AC in warranty . It has been one month now, I have been talking and writing customer care but there is no response from them
Reply
Voltas Customer Care's response, Apr 28, 2023
Verified Support
Dear Customer ([email protected]),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest.

Regards,
Voltas Online Team
Voltas Customer Care's response, May 3, 2023
Verified Support
Dear Customer (Hanamantrao),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with.

Regards,
Voltas Online Team

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