Voltas — Inverter AC 3star 1 ton

Monugupta123

from Delhi, Delhi

May 28, 2022

Address:

India

I have bought this AC in 2018 with 5 year of full and 10 year of compressor warranty.
I used to take 2 paid service every year to continue there warranty terms.
One year it has some issues in PCB which took 15 days to resolve. In the heat of May my newborn baby use to cry whole night due to the same.
Now I have same complaint repeatedly 3 time since 8th April 22 to 28 May 22.

F0 is error massage showing on the display.
On 8th April gas was filled.. issue resolved.
On 19th May Again same issue... Gas filled again on 20th May issue resolved... Today it's 28th May same issue. F0 massage on display. Guys will come Gas will be filled.. but I don't understand why these guys are not interested to know route cause of the same. Why these service person are so casual on same case within 1 month.
Just because product is under warranty and they will not get any money on service and parts.
If it is than guys... I would never ever suggest to buy any Voltas product ever.
And now it is under warranty I can manage to fill the gas thrice within a month. But what would happen when warranty gets over... How will manage to pay for gas every 15 days?
And what is the price of mental suffering of me and my family.
We purchase products to get mental and physical peace but this one product get me nuts.
I am just frustrated to call voltas service.
I am just exhausted to get it repaired again and again.
I need replacement of this product otherwise I will sue.
And I would prefer to pay the lawyer rather pay for gas every 15 days.
I suffered alot..It would good if I can save any other consumers time and money to aware them regarding this product.
I WANT REPLACEMENT. NOT LESS THAN THIS OR COMPULSATION OF THIS MENTAL HARRASMENT.

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Voltas customer support has been notified about the posted complaint.

Verified Support

May 30, 2022

Voltas Customer Care's response Dear Monu,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest.

Regards,
Voltas Online Team

Jun 05, 2022

Updated by Monugupta123 The person came & fooled us that, the display has to be change & PCB as well. While it's been only a year when we got change the PCB.
Cooling is zero.
The repair person did not try to get to know the root cause of failure of cooling again n again.

I need a proper solution.

Jun 26, 2022

Updated by Monugupta123 It's about 1 month and the complainant is unresolved yet.
I will never suggest anybody to buy Voltas products. @voltas is bakwas. In product as well in service.

Jul 03, 2022

Updated by Monugupta123 It's been 1 month to place the order for PCB and display. Today they came and said the PCB of outside unit is not working. Now they are telling that it has to be replaced. Now it will took 1 more month I guess.
I asked to replace my outside unit till the PCB being arrived.
I don't let my kids suffer 1 more month.
Kindly look into the matter.
#voltas