Voltas — More than 18 days but complaint is not resolved

kuldeep.gupta72

from Delhi, Delhi

Jul 16, 2022

Address:

396/52 Street No 12 New Rasulpur Firozabad

I was purchase AC from flipkart and its was delivered around 14th May. After one month outdoor was not wokring and raised complaint for the same on voltas and now 18 days gone. But no one fix the issue and even no one pick the call except customer care amd its says always same statement its will resolve today. But no one entratain the request. I want refund and do not want anymore faulty air condition. Please take look on immediate basis.

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Voltas customer support has been notified about the posted complaint.

Jul 16, 2022

Updated by kuldeep.gupta72 complaint no [protected].

Verified Support

Jul 18, 2022

Voltas Customer Care's response Dear Kuldeep,

We are sorry for the experience you had. We request you to kindly share your concern along with the complaint number or registered contact number at fb.com/msg/MyVoltas so that we can assist you further.

Regards,
Voltas Online Team

Jul 21, 2022

Updated by kuldeep.gupta72 @voltas any update

Jul 21, 2022

Updated by kuldeep.gupta72 Would you please tell me that how long time you take to resolve a problem. People purchase the AC to get relief in Summer also they pay some amount for guarantee/warranty.

If you can not provide the services in summer than why you are giving warranty to the customers because it does not make sense to resolve the problem after summer gone.

Please maintain a timeline to provide the resolution to the customers. while purchasing AC you commit to provide the problem resolution timing 24 to 48 hours but on ground level you taken more than 1 months