Voltas — need resolution for your ac problem (customer name #jayanthi #[protected]# vettuvankeni)

Hi team,

I am janani here from vettuvankani chennai-600115 we have purchased a voltas 1.5 ton ac from kottivakkam relaince showroom and we have received the ac while installation the service engineer informed that the outer unit fan blade has been received damaged and asked us to raise a complaint we have raised that too. Still now we don't received any update on that issue. Recently two months ago we faced an errror in the ac it showed as "f3 error" again called and raised a complaint due to covid 19 they could not able to reach us and provide any facility. After this situation we remained calm understanding your problem and 15 days back one of the service engineer named karthikeyan [protected] visited us and checked our ac he stated that he doest have any tools with him and he said i will come by next day morning and he left our place next day morning we tried to reach them he was not picking the call if he picks the call he used to give some excuses after that he was not picking the call so we reached the area supervisor mr. Velmurugan [protected] and informed him he stated thath he doesn't have a proper phone so he can't communicate with the technician but he can able to speak with us and those both people were talking so rudely to me and my mom when we called them i want to escalate this issue to the higher level and this issue needs to be resolved asap. Regarding this issue you can reach me [protected] # [protected] this is serious issue really frustrated with voltas service and people if this is not taken care really we are going to take this issue to the higher level. We need both issues to be fixed.

Regards,
Janani k