[Resolved]  Voltas — Negligence to attend complaint for Voltas Split AC

Address:PLOT NO.A-9A," SWAPAN ANSH", LANE NO 3, NEHRU NAGAR, JAIPUR 302016

On 24th July 2020 we have purchased VOLTAS SPLIT AC 1.5 ton (Model No. 183VCZT) from Shree Ram Electronics, 11, Jayanti Market, M.I.Road, Jaipur. But from right one day this AC was giving one or another problem mainly there is display of PC- 4 and giving hot air, for which we have complained on their customer care on dated 28th May 2021 with complain no. [protected], unfortunately there mechanic who attended the job couldn't understand the problem and with his falls justifications go back.
Subsequently we have complained again and again (Total 11 times) but all in vain and their intension to passed away only warranty period. Now condition of AC is becoming worst to worst and with noise there are leakage of brown water from the front.
For your ready references these are all complain Nos:
Complain No. Date
[protected] 28th May 2021
Reminder 01st June2021
[protected] 26th June 2021
[protected] 26th June 2021
[protected] 23th July 2021
Reminder 25th July 2021
[protected] 05th May 2022
[protected] 09th June 2022
Reminder 11th June 2022
[protected] 16th June 2022
[protected] 07th July 2022

At last when there is no response I have registered a case in Consumer Forum with registration No.3641140 on dated 8th June 2022.
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Aug 30, 2022
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Verified Support
Jul 11, 2022
Voltas Customer Care's response
Dear Bhavana,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest.

Regards,
Voltas Online Team
Verified Support
Jul 27, 2022
Voltas Customer Care's response
Dear Bhavana,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with.

Regards,
Voltas Online Team
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