Purchased Voltas AC 1.5 ton SAC 184V DAZR 4 star on 29/5/22 at Sathya Agency billed at Thiruvottriyur under the name of Harish kumar. The installation process is not yet done. Number of technicians have visited for installation but still the new AC is not working, experiencing E6 error.
Each time the technician is routing to another person in his team then they were also saying the same thing which is been happening for more than 1 month. Why you are not following up with the customers query, always we have to call each and every time and then also no proper solution from the team. Also they are not cascading the previous information to the new technician and the end results is nothing.
I've asked for replacement 10 days back, they told that replacement will be provided in 2 days. Till now replacement is not been provided.
Informed that replacement will be provided once the defective piece is returned to office. One of the associate taken the defective product on 29/07 till now no updates or replacement provided.
The technicians are not good enough to handle the situation, they haven't provided the updates were is the fault or defect. Voltas being such a reputed brand and treating their customers like this is totally a worst experience. Don't make adds stating one of the leading brands in India.
Please refer the details for your reference,
Product : Voltas Ac 1.5 TOM SAC 184V DAZR 4 star
Dealer : Sathya Agencies(P) LTD
GST invoice no : 220121WHC4033867
Purchase date : 29.5.22
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