[Resolved]  Voltas — non attending ac fault-false messaging regarding complaints.

Address:

Thiruvananthapuram, Kerala, 695023

At telephone exchange kaithamukku 28 nos inverter 1.5 tr 3 star s/t ac units have been supplied and installed by voltas. These units replaced the erstwhile 7tr pac units used to cool telecom equipments. The units are under warranty. The cooling capacity of these units especially the 4 units in nib room is found much below acceptable limits. Accordingly the complaint was registered through toll free. Nos [protected], [protected], [protected]. Without me rescheduling messages are coming that this sr no proposed for cancellation reason customer reschedule. This has happened previously also. Three free services are stipulated for these acs as per the agreement made. Kindly arrange to carryout at least 1 water servicing for these acs in addition to attending the fault.