[Resolved]  Voltas — not getting service by mechanic

Address:

Thillainagar, Trichy, Tamil Nad

On 26/1/2019 i purchased a voltas 2 ton split ac from alv trader, c-135, 5th cross, thillainagar trichy vide invoice no 1035. He sent a mechanic to fix it but it was not fixed properly due to which the gas was leaking. After making lot of calls he sent another mechanic who fixed it after many days. Meanwhile i made complaint with voltas authorised service centre. Though they came they refused to do it saying that the ac was fixed by third party. I am surprised with their behavior. How do a customer can know whether the mechanic sent by the trader is authorised or third party. If it was to be fixed by authorised mechanic the trader should have arranged it. Here he has cheated the customer and now nobody is attending our request for servicing although we are entitled for one free service with in 6 months. Although the trader is promising to arrange the free service he is not sending anybody. This has given me lot of mental tension and i am loosing my confidence of tata product. Kindly look into the matter a d take suitable action against the trader for cheating the customer and also against the authorised servicing centre for not attending to the complaint of customer. Regards