[Resolved]  Voltas — Not received service/replacement of product even after repeated complaints

Address:

D-15, Amlohri Township(NCL), Amlohri, Singrauli(MP), pin- 486887

Voltas SAC 183V EAZZ (IMEI/SR.NO: 4513241D22CB00240 VD SR. : 4553181A22CC05080), purchased on 16th May(Invoice no - A000250), was installed on 18th May. Therafter, it is not reaching the max cooling temperature(i.e. 16 deg.C) even after running whole night even for more than 8hrs from the very 1st day o[censored]se. Also, there is very much noise the AC makes. Why should a brand new AC even have these problems?? I complained about the defective piece to shopkeeper(Mr. Rishabh, New Price Enterprises, Singrauli MP, Ph- [protected]) in the 1st week itself. He sent technicians but they gave lame reasons for the problems and left without fixing. Then I visited shop twice in person besides contacting 3 times at the voltas customer service no.[protected]. Yet no authorised person from voltas has showed up yet to fix the issue or provide replacement. It has already been over 1 month of purchase now and its very rude of the above parties not to get my problem resolved even after my repeated attempts. I need this issue to get escalated. I need replacement of current defective AC or my full refund of Rs 39, 500. Attached bill of purchase for AC.