[Resolved]  Voltas — Parts not available from 15 days.....and gas leakage and cooling problem again and again

Address:Purchase from Value plus retail company Sanjay place,agra
Website:www.voltasservice.com and [email protected]

Part not available from 15 days getting 2-3 days on each contact. Contact them 4th time.
My window AC under in extended warranty, purchase on 21st.June .2021 and I have AMC service afterthat no any benefit...
I've registered complain on 29 August 2022, after that visit worker and came, but not sort out window AC problem as cooling issue .against complaint on 03/09/2022 repeat visited worker in home, and told that change for part ordered part for this AC to change the part, after that did not get any response in 15 days after that i contact them for status got anther 3 days waiting for another 3 days did get any response from their side.. .
I'm totally disappointed from Voltas company service... afterthat many times complaint same problem again and again...
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Oct 26, 2022
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Verified Support
Sep 16, 2022
Voltas Customer Care's response
Dear Ankit,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest.

Regards,
Voltas Online Team
Sep 16, 2022
Updated by ankitsharma914
Today I called in service centre in Agra, (Mr.Ankit Gupta on number- [protected])...told that ordered part reach on 23rd September...it means they will be take more time 16 to 23 September, that I will have to wait for one week more time ...that means one complaint waiting atleast 20 days ...3rd September to 23rd September..and not Confirm that part will be reach on 23rd September... it's a probability time...
That's my big mistake, I have to buy voltas company windows AC...
Verified Support
Sep 19, 2022
Voltas Customer Care's response
Dear Ankit,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest.

Regards,
Voltas Online Team
Verified Support
Oct 26, 2022
Voltas Customer Care's response
Dear Ankit,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with.

Regards,
Voltas Online Team
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