[Resolved]  Voltas — Pathetic Process for service booking and Worst partners for service

Address:

New Delhi, Delhi, 110027

I have voltas windows 1.5 ton ac, bought last year and its in warranty, so wanted to avail free service. But really fed up with voltas service.
I want to address 2 problems for voltas ac service.
1. Process for booking service.
2. Worst partner collaboration for service.

First of all, customer care number[protected] for voltas ac is always busy. After trying 100 times, I got connected. I asked them for a service, they provided me with SR no. [protected] and said it will be processed within 24 hours, but nobody called for next 3 days. After 3 days their technician called from number[protected], said I want to come for AC service. As I was not available I asked him to come on weekend, he said OK. Even I asked him, is there anything I need to do to arrange service on weekend, he said no, he will come.

Then next day I receive a message stating your service request has been cancelled due to no response from customer. So frustrating.

Again I went for complete process, called customer care, booked service request [protected]. Again nobody called. After 3 days i called customer care, they gave me their service partner number for my area (phone number[protected].

It was Saturday evening called their service partner arranged service for Sunday. They said OK.
On Sunday morning I followed up they said, they will anytime in a day and for sure technician will come. I waited till evening nobody came. Now i have trying that number again but it's switched off. I wasted my complete Sunday waiting for their technician. My ac needs repair as its creating noise when turned and have water dispenser issue.

Just to get service i have been trying from last seven days, so pissed off. Nobody is bothering to take it seriously.
In this mess my free service period will get over.

Is anybody answerable for this? Who will be responsible for everything?