[Resolved]  Voltas — PCB Problem

I bought Voltas 1.5Ton AC (model EU 183 CY)in March 2016. The AC did not work when switched on on 12March2023 and displayed E6 error code. I immediately registered a service call (service requests are [protected] ) with Voltas customer support. The technician came and took the fan motor and PCB on 13March. But the service partner closed the service request without fixing the problem. I connected with the technician and he asked me to talk to his service center owner (Naresh). I again spoke to Naresh and asked why did he close the service request without fixing the problem. He told me he will create new one when he gets new PCB, until then he can not keep the ticket open. No response for my calls to the technician and the service center. Called Voltas customer support and they opened new ticket ([protected]). Escalated calls to escalation team and they promised couple of times that the problem will be fixed in next couple of days. Now I am told that my AC is old model and outdated. So the PCB is not available. I am asked to buy new indoor unit. The AC is just 7 years old. I expecting Voltas to provide me required spare parts. Its PCB in my case. It is not fair to stop supplying spare parts with in short period when the life of AC is typically 15 years.