Dear Voltas Limited - A TATA Enterprise,
I am writing to address a serious concern regarding the behavior of the Voltas service center representative and the recurring issue with my recently purchased AC unit (purchased on the 1st of May).
Despite making multiple attempts to contact the service center, my calls either went unanswered or were improperly handled.
Although the calls rang through, they were not picked up in a timely manner. On one occasion, the representative assured me of sending a technician the next morning. However, when I called the following morning, after several attempts, he informed me that the technician would arrive in the afternoon. Subsequently, upon further follow-ups, he then stated the technician would arrive by 8 PM in the evening.
Concurrently, I have been in touch with the dealer, Valueplus, requesting a refund or replacement as the AC unit stopped functioning in less than a month. They assured me that they would replace the unit if the same issue recurred after a gas refill. When I expressed my frustration about the service center's unprofessional commitment, they arranged a conference call with the service center.
Also, I have found other similar posts which I am mentioning here:
During this call, the service center representative initially agreed to send the technician the next morning.
However, when I insisted on resolving the issue on the same day due to his earlier commitment, he responded rudely and threateningly, saying, 'Dekhiye bhaiya, jyada dikkat hi to QR code bhejiye AC ka paise mai de deta hu apko' (Translation: 'Look brother, if there is too much trouble, send me the QR code of the AC, and I will refund your money').
As a middle-class individual who has invested hard-earned money in purchasing this AC, it is extremely disheartening to face such behavior and lack of support, especially when the product has malfunctioned within a month. This raises serious concerns about the future support I can expect from Voltas.
Additionally, as both customer care and the dealer have failed to resolve my issue, I attempted to raise this serious concern via email at [protected]@***.com this morning.
As of now, I have not received any response to my email.
How can people trust a product that stops working in less than a month and when support is sought, faces such unprofessional behavior?
#voltas
#badcustomerservice
#complaint
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