[Resolved] Voltas — product under warranty but purchase bill copy not in record
I have purchased my voltas inverter ac (Serial no.4551742a14f005419) on 25/05/2014 from voltas aurthorised dealer pankaj electronics (Shop no.58, adchini, new delhi-110017) as my ac compressor is in under warranty till 25/05/2019 as compressor warranty is of 5 years from date of purchase.
My ac compressor is not working and voltas aurthorised dealer pankaj electronics has clearly said that they don't keep any purchase bill copy in their system.
As per voltas policy i have to show purchase bill copy to the company then only they will install new compressor.
I am very disappointed with the voltas maintaining customer record and the services provided by their so called aurthorised dealer pankaj electronics (Shop no.58, adchini, new delhi-110017)
I will not be responsible for any further delay from the voltas as i am making my complaint under product warranty.
Complaint marked as Resolved Jun 14, 2019
[May 02, 2019] Voltas customer support has been notified about the posted complaint.
Verified SupportVoltas Customer Care's response May 04, 2019 Dear Ankush,
We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.
Voltas Online Team
Verified SupportVoltas Customer Care's response May 13, 2019 Dear Ankush,
We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Voltas Online Team
|3 Comments Updated:||ShareTweet|
[Resolved] Voltas - AC is not working
[Resolved] Voltas - voltas 243v-szs/2.0 ton split ac
[Resolved] Voltas - p3 error for voltas inverter ac
[Resolved] Voltas Split AC - AC service
[Resolved] Voltas Ac - Re complain... 1
[Resolved] Voltas - faulty ac delivered