[Resolved]  Voltas — Regarding ac complaint and facing problem in the maintenance of my split inverter ac for last(more then 18 months) 1 and 1/2 year

Dear Sir,

I am writing this letter to grab attention on my issue. I have registered a complain regarding my AC unit is not cooling on 14th of April . With few disputes with the Service Center I have registered a complain with you on 18th of April, 2019. Till now Voltas Authorized AC service Center is not able to resolve my issue.

DEar Sir Please pay attenion on these points:
1. After Submitting a complain your Service Center personal asked me to Pay much more amount.
2. He left my indoor unit opened for about 7 to 10 days and visited to my place after the interference of Mr. Kailash Chandra Sharma.
3. After 5 to 7 days he came and work with outdoor unit( Fill the Gas) .
4. After that he said all the things are right now there must be no issue with your unit but after that also the problem remains same.
5. Aftre so many calls and appointments he came on 10 may, 2019 and took my indoor unit with himself for testing and told me that within 2 days it will be ok and get installed on my place.
6. once again after so many calls and he came on 22nd of may, 2019 and installed my AC indoor unit.
7. I called him on 23rd, 2019 and told him about the issue that remains same.
8. Then he came and opened the outdoor and indoor units and took it with them that they would have to be checked. Then after a long time, he put the unit back and told that the PCB of my outdoor unit has deteriorated due to which the gas is not filling.

Now I just want to know Sir is this the way to handle a Consumer that is trusted on you only. We have purchased the AC from Voltas and was the happy customer till date but Sorry to say that your service team is not as per the standard of you.

If a single problem is not resolved after more than an year and wife is seriously ill for last 2 years and she require ac during the summer time that is the most required time for AC then please tell me what is the use of my AC.

I request you to kindly interfere in between the issue and try to resolve my issue asap.

Regards