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[Resolved]  Voltas — repeated failure of voltas air cooler

Dear in charge complaint cell,
Refers complaint no.[protected].
It is with great dissatisfaction with your products air cooler model no. 60l ve-d60mh purchased on 19 apr 2019.
Dear sir, within this small period of time the said cooler was failed more than 5 times and the dealer and service providers are not able to provided any solution to the problem but every after 2 days they are proposing for the change of some or other part which have been not at all reliable after so many attempts to repair.
I request you to please intervene to refund my cost of purchase as i no more can cater your service engineer at my home or change the product with replacement guarantee within an hour in future.
Sir, i bought your product with voltas reputation tag on it but alas it was proven butter most.
Please do need full at the earliest in this hot summer to regain the faith in your products and services.

Your service providers repeatedly giving baseless assurance and repeatedly i am feeling cheated.

Regards
Mohammed shalom
[protected]
Lucknow
Pin - 226012
Complaint marked as Resolved Jul 25, 2019

Complaint Status


[May 31, 2019] Voltas customer support has been notified about the posted complaint.
Updated by Aryan Kool May 31, 2019
Repeatedly cheated by Volta's service providers
Verified Support
Voltas Customer Care's response Jun 01, 2019
Dear Shalom,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
Verified Support
Voltas Customer Care's response Jun 22, 2019
Dear Shalom,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
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