Voltas — Replacement of broken upper swing flapper of indoor ac unit

Address:

Kolkata, West Bengal, 700078

Dear sir/madam,

I have purchased a voltas 1ton split ac (Vertis classic) on[protected] and installed accordingly.

The ac machine has been serviced once or twice (As required) annually through your service centre on regular basis.

However, in the year 2015, i have noticed that the upper swing flapper of the indoor unit is not working and i have booked your service by reporting the same. Accordingly your technician has attended the call on[protected] and after inspection it was found that the upper swing flapper of the indoor unit is broken and the same was said to be reported to you by your technician. However, no action has been taken at your end. So i have requested your service once again for the same and this time also your technician has attended and wrote a service report and gave me a copy of the same on[protected] and charged inspection fees and left saying that the same is to be reported to the company and whenever the same will be available, it will be intimated accordingly.

However, after some days i. E. On[protected] a message was sent as below:

"request no [protected] is resolved, fee collected rs. Call [protected] for assistance or sms 1 if happy else 2 to [protected]. Sms charge apply" on[protected].

Thereafter, 9 months have been passed, till nothing is intimated regarding the issue from your end.

So it is not true that 'the matter is resolved'.

It is pertaining to say that due to non operation of the flapper, cooling doesn't effect the whole room but the upper side (Roof) of the room and so the ceiling fan is to be used for every occasion to rotate the cool air throughout the room, whenever ac machine is on.

Meanwhile your service is booked for non-operation of the machine & your technician has attended this time also on[protected] & replaced the capacitor but regarding the replacement o[censored]pper swing flapper they uttered the same words as earlier.

I, therefore, request you to look into the matter and arrange to replace the defective upper swing flapper with a fresh one at the earliest.