[Resolved]  Voltas — Service centre (amritsar) misguide company about customers

Address:

Amritsar, Punjab

My name is Amit Prashar from Amritsar and I had file a product complaint online and I received SMS and email regarding complaint with reference / request no. [protected] on the same date 7th of August 2014. On the next day two persons came from the service centre and check the product and said that the compressor of product is not working and it needs replacement. After talking to their service centre ( lucky refrigeration & condition works) address : new mohni park, Nr Khalsa college, Amritsar having telephone no.[protected] and tell me the cost of compressor about rs. 2600 and rs. 1000 additional for gas filling. I agreed to pay, then the service persons said that they will come tomorrow to take the product to service centre. But today I received a message from VoltAs that ( Your request no [protected] has been cancelled.Reason Cust. Not Willing To Pay) . How they fill the form with their own will. I am ready to pay all according to service centre but they misguide to company with false statements . Is it in the company's policy to deal with customers or this is of service centre policy of working. If it is service centers policy then how the company bear this type of service centers who promote the name of company like this in open market. I still need the service i[censored] can send the better service agent, I shall be great full to you.