[Resolved]  Voltas — SR#: [protected] || Repairing Of my Voltas Air Cooler

Hi,

My name is Shikhar Dwivedi and I am writing this email for one of my service request no- [protected]. I raised this complaint for my Voltas Air Cooler on 17th May 2021. The fan of my cooler was not working.

The technician came at my home and after checking the cooler, he said that the capacitor needs to be replaced. We asked him to get it replaced and I paid more than ₹500 for service charge and capacitor charges.

The air cooler stopped working after one hour and I called Mr. Vinay/ Praful several times and every time, they assured me that someone will come to see it.

After calling several days, they send one technician and he informed that fan motor needs to be replaced which is not in stock and they need to place an order.

I informed them to replace it and they gave the assurance of replacing it.

It’s been more than 1.5 months since I raised the request to repair it and summer is about to over but my cooler is still not repaired and whenever I call they just give one more assurance.

I am totally disappointed and fed up at the same time.

I also tried calling to all the numbers given in the escalation matrix but no one answered. I just want to know if there is any procedure of escalating this issue or I just need to keep it as a dummy at my home.

Thanks,
Shikhar
Mob: +91-[protected]