[Resolved] Voltas — Un reasonable charges for amc of voltas ac 1.5 ton model 18524 | |||
I purchase above unit on 23.3.2016 under 1+4 years warranty, thereby meaning that all parts becoming deffective during 5 years from date of purcase shall be replaced by company, however this exclude gas filling & labour Charges.In order to have peace of mind for full five years, I wish to cover the unit under comprehensive warranty, therby meaning that the unit is to be covered for free gas filling, servicing . On enquiry from Your National Customer Support I have been told that I have to pay the same charges that are applicable for a normal AC under 1 year warranty.I am unable to appreciate the logic behind this uniform charges between 1 yaer warrant & with 1+4 years warranty. I feel there apperas to be some miscommunication between sales & service division. May, I therefore request you to please get the issue examined once again & adve your final decision.We all know TATA stands for quality & reasonability & hope you would not disappoint the customers who have faith in your brand Was this information helpful? | |||
Oct 23, 2016 Complaint marked as Resolved Voltas customer support has been notified about the posted complaint. Verified Support Sep 22, 2016 Voltas Customer Care's response Dear Aashman, We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out. Regards, Voltas Online Team | |||
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