[Resolved]  Voltas — Un reasonable charges for amc of voltas ac 1.5 ton model 18524

Address:Ghaziabad, Uttar Pradesh, 201001

I purchase above unit on 23.3.2016 under 1+4 years warranty, thereby meaning that all parts becoming deffective during 5 years from date of purcase shall be replaced by company, however this exclude gas filling & labour Charges.In order to have peace of mind for full five years, I wish to cover the unit under comprehensive warranty, therby meaning that the unit is to be covered for free gas filling, servicing .
On enquiry from Your National Customer Support I have been told that I have to pay the same charges that are applicable for a normal AC under 1 year warranty.I am unable to appreciate the logic behind this uniform charges between 1 yaer warrant & with 1+4 years warranty. I feel there apperas to be some miscommunication between sales & service division.
May, I therefore request you to please get the issue examined once again & adve your final decision.We all know TATA stands for quality & reasonability & hope you would not disappoint the customers who have faith in your brand
Was this information helpful?
No (0)
Yes (0)
Oct 23, 2016
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Verified Support
Sep 22, 2016
Voltas Customer Care's response
Dear Aashman,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Voltas
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    4394
    Pending
    134
    Resolved
    3042
    Voltas Phone
    +91 22 6665 6666
    +91 22 6665 6333
    Voltas Address
    2nd Floor, Voltas House, B Block, Chinchpokli, T B Kadam Marg, Cotton Green, Mumbai, Maharashtra, India - 400033
    View all Voltas contact information