Voltas — Very bad behabiour from customer care and bad quality product

Address:

Kolkata, West Bengal

Hi,

We bought an ac stabilizer from voltas on jan, 2013.
Now this is not working properly.
We called customer care to repair.
2 - 3 technicians came and clearly told us buy another one.
We asked them to replace the damage parts and we'll pay for that.
Clearly they denied.

1st point - they visited my home at 9:30pm.
2nd point - then a lady called from the number [protected] and asked to pay rs. 2000 as they attend us.
Surprised.
3rd point - why they are asking to pay rs. 2000 just because they came and said it can't be done.
Rs. 2000?
4th point - next day we received a message that our call is received now.
5th point - the lady said to me we have sell our product now we can't do anything.
She told me i can't answer all your questions. Surprised.

We really need your help. The stabilizer costs rs 7000, after 2 years they told that it is of no use.
The customer care behaviour is so bad specially that lady.