Voltas — VOLTAS A.C not Cooling | |||
Hi Voltas Team, I bought Voltas Windows AC(1.5 tonn) on 24th April 2014(still under waranty). I never took any free servicing in offering util recently I found my AC is not cooling any more and booked a complaint([protected]).I got call from your execative and he took my AC..as he said there is a gas leackage and sice it is still under waranty nothing will be charged. But later he said he has done copper coating in my AC and charged 900 rupees of which no bill was given to me. 2 days before he fitted my AC and the issue of non cooling is still there. He simply fooled me by saying wait for some time and it will start cooling. He even closed my request as I got a confirmation sms.When I called him he promised that he will visit my place again and rectify the issue. He also urged me not to register a new complain. All in all I am shocked if this is the service I get from voltas. I may never opt for any of the voltas products ever again.Details of your support engineer: Name:SALMAN RANA His mob num: [protected] Service request:[protected] I need you people to help me in rectifying my AC issue at the earliest so that I dont loose my faith in voltas products and its customer services in offerings., Ashutosh +91 [protected] Was this information helpful? | |||
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Voltas customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Hi Team,
I have been following up with your team but so far has not received any calls.
Last night I was able to get in touch with your customer care executive and he assured me
that some of your colleague will contact me but this has never happened.
Can you help to expedite the process as I am the only one who is chasing you people
and I am loosing my faith in using any Volats product ever in the future.
Service request:[protected]
New Sr num: [protected]
Regards,
Ashutosh
I have been following up with your team but so far has not received any calls.
Last night I was able to get in touch with your customer care executive and he assured me
that some of your colleague will contact me but this has never happened.
Can you help to expedite the process as I am the only one who is chasing you people
and I am loosing my faith in using any Volats product ever in the future.
Service request:[protected]
New Sr num: [protected]
Regards,
Ashutosh
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Thanks for voicing your concern. Please be assured that we working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.
Regards,
Online Team
Voltas