[Resolved]  Voltas — Voltas AC

Address:

Delhi

E - [protected]@voltas.com
E - [protected]@voltas.com

Dear Sir,

Re : Window Inverter AC – Gas leakage problem after routine servicing

Model : VOLTAS 1.5TR INV WAC 185V ADA
Product Code : 4011439A22DC01467
Invoice No.LR-204/22-23
Date :[protected]
Place of Supply : Delhi (07)

I have purchased above said AC on 16.04.2022. As per the recommendations first service was done last year and second service performed on 26.03.2023 wherein on the insistence of service engineer we have got coating after payment Rs.500 to protect the AC from leakage. We have been told not to use the AC for about 4-5 hrs till the time coating is dried. We have not used AC as weather conditions were also not allowing so. On 15.04.2023 we switched on the AC and surprised to observe that it’s not cooling. It is important to inform that AC was working/cooling perfectly before the service and coating.

We have lodged complaint on 15.04.2023 and after three days your engineer visited and informed “Gas has leaked and he is escalating the complaint for redressal. Today is 21.04.2023 there is no information when your service team will make a note and close the complaint after doing the needful. We have made phone calls to your customer care number and also to the service engineer who came to attend the complaint but all in vain.

It is pity that we have bought a product/ AC for our convenience after spending so much of money. It seem manufacturer (VOLTAS) have cheated us and take it granted to provide service with their own convenient without seeing the customer’s convenience. I feel we have been given a faulty product whose life span is just for one year. I strongly request to address the complaint immediately and get problem solved with an immediate effect. If you are unable to provide timely service, pick the unit/ AC from our house and refund the full amount paid to you.

Your urgent attention in the matter will be highly appreciated.

With warm regards
BALBEER KAUR
Mobile:[protected]