[Resolved]  Voltas — voltas ac coil problem & gas leak with in 1 year

Address:

Chennai, Tamil Nadu, 600064

I bought Split AC from Giriyas, Rajaji road, Tambaram, Chennai on 28-May-17 and installed on 29-May-17

After buying the AC, Voltas does not take initiatives to check the quality of the AC with customer. Rather, we have to call the Toll free number for initiating the free service request and multiple followups, the service person from "Chennai Cool Care" has attended the Service on 11-Nov-17 and did some basic cleaning and said the AC is fine.

Recently in March, the person named as Ram from "Chennai Cool Care, Tambaram Contact:[protected]/1139" attended for the 2nd free service request and said as the AC is fine.

Now, after March, in the June month i.e after Warranted expired, I am getting the "COIL AND GAS LEAK PROBLEM".

When called the toll free, Voltas customer care team is not cared about the problem of a AC in which with in a year, there is a COIL AND GAS LEAK problem. And, also when checked with "Chennai Cool Care" they are saying like they cannot help.

Finally, we found through my brother who is also a AC technician named as Raja (+91 [protected]) as the GAS LEAK is made to happen by making some adjustments in the "FLARE NUT" from the ex employee of the "Chennai Cool Care". Recording of the call is also there with us as evidence.

Also, wishing to progress this issue in Consumer court in Tambaram if a remedy is not received for this issue from Voltas for repairing the AC as if with in Warranty period and ensure no further repairing will happen.

I called the Toll free number several times for service but got no response later when a service person came he told me that gas and cooling coil is not working and your warranty period is over on 10 days back, how such technical problems come within 1 year in a company like Voltas (Tata Brand) ???

I hope you rectify a genuine problem by a customer like this..

I will be thankful to you my no is +91 [protected], [protected]