[Resolved]  Voltas — voltas ac cooling failure

Address:

Gurgaon, Haryana, 122001

This is Chetan Sethi, resident of Gurgaon Sector -23. I had bought a Split AC of Voltas in the month of October-17 and installed the same last month on 3rd May-18.

As soon as the AC was installed, with in 5 days it stopped working, no Cooling and it started throwing water back inside from the AC itself, due to which we Called on customer care number of Voltas which is [protected], on which next day I got a message that your request number is this, which is as Mentioned in the subject line of this mail and your appointment is fixed for 07-Jun.

Next day I got a call from technician that they are coming with in half an hour to check and see the issue, I got a call at 10 and Till 1-30 no body came, even no body came for that whole day that is 07-Jun. Next day, since I have the number I again called those guys are you coming today, they said yes he is coming by 10:30 AM, I waited for those guys and called back on 12:30 as no body came till that time and when I called them they said this is there prayer time, they will come tomorrow, due to which I said to come today only as we are suffering just because AC is not working and due to which these guys came, they came at 12:45 and with in 10 minutes they said that there is no Gas in the AC, a separate engineer will come and see the issue and they left with in 10 minutes.

From that day i, e 8-Jun, no body even had tried to call and come to see what is the issue, we have called customer care number like six times and every time they said they are taking it on priority and you will get a call.

My request to you is that it's been 5 days we are roaming here and there and AC is in warranty period, how come its gas was vanished as its a new one, If this is the issue why no body even came once to check is it really the issue and have that resolved.

Is it the services the voltas provided to the customer who are spending there hard earned money, is this team support people at the time of issues raised by the customer, so fed up by the pathetic service of Voltas, I want my AC to be replaced as it is under warranty.