[Resolved] Voltas — Voltas ac defective piece

Iqbal Asian Adventures

from Noida, Uttar Pradesh

Jun 11, 2021

Address:

New Delhi

SR No [protected] / My contact no +91 [protected]

I purchased 02 Voltas Window a/c in July 2017 and early 2018. In the initial start everything was fine and I was happy with my purchase. The very next season when the summers came, there was some leakage and needs to fix, refill the gas. Same thing happend in the following season. In just 3 seasons, one of the a/c is looking like 25 years old scrap (photos attached herewith).

Few days ago, we called Voltas CC to get it repair again. Two technicians came and told us that one of the a/c has leakage from 9 different points and also coils are damaged badly. They were advising us not to spend 2.5K on repair and give a/c to ragman (kabari).

I don't think Voltas is making a/c just for 3-4 season as my other a/c (purchased just after first one) is working fine. It looks like dealer (Alam Electronics, Abul Fazal Enclave, Jamia Nagar) sold me defected piece.

Shall I go to consume court or Voltas team will take any action on that?

+4 photos

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Aug 12, 2021

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2021

Voltas Customer Care's response Dear Iqbal,

Thanks for voicing your concern. We are sharing your concern with our branch team and they will call you within 24hrs and resolve your issues as per govt guideline based on defined zone.

Regards,
Voltas Online Team

Verified Support

Jun 25, 2021

Voltas Customer Care's response Dear Iqbal,

Our team tried to contact you but was unable to reach you. Furthermore, we request you to provide an alternate number along with suitable timings so that we can assist you further.

Regards,
Voltas Online Team

Oct 12, 2021

Updated by Iqbal Asian Adventures Mr. Ravi Sethi (ASM Voltas, Delhi Branch) issued a warranty Extension letter on email with coverage from 23 June 2021 to 22 June 2022 and will repair everything free of cost for this period.

Thank you.

Jan 04, 2022

Updated by Iqbal Asian Adventures Dear Mr. Ravi and other team members,

Thank you very much for your help with extended warranty till 22 June 2022.

Sorry for late posting.

Best Wishes,
Iqbal Ahmad