[Resolved] Voltas — Voltas ac service false update & poor customer service/sr#[protected]

Riyaz13

from Chennai, Tamil Nadu

Aug 15, 2022

Address:

CHENNAI

I am very disappointed & stressed with Voltas AC Service, I have placed AC repair request on July 5th & Service person came next day, Parts has been Claimed under Warranty, Initially they says it will take 4-5days and later when i contact Voltas care they says it will take 2 Weeks to get part replacement & no response from Voltas. Again i have contacted via phone & email now it was postponded to Aug 6th(very upset) & i have tried to communicated with all mode via Customer Service email & Phone again it was changed to Aug 12th 2022.

Voltas Escalation department & Voltas Area service manager now they are simply changed ETA of parts to Aug 28th. I don't have trust with Voltas now & no proper update from all the department in Voltas. I need an help from consumer commission to resolve this issue, Pls help me... This is my Last Hope.

VOLTAS SERVICE REQUEST #[protected]

My 3yrs Baby & Pregnant women unable to bear the heat we are suffering
for past 1.5 months . pls help us

+5 photos

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Oct 6, 2022

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2022

Voltas Customer Care's response Dear Riyaz,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest.

Regards,
Voltas Online Team

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Comments

Raghubansh Mishra

Aug 17, 2022

I getting this kind of message form voltas since last 1 and 1/2 month . I am really panic as summer gone but service yet to received in hope proabally in the winter season. It a very sad to say my decision to by Volatas AC was wrong. I committed not to make further any mistake.