Dear Team,
I have purchased a Voltas 5-star window AC from Voltas authorized dealer on 24th April 2023 . Product information - Voltas Vertis Elite A "4011478A23AC12776".
But after installation by Voltas technician, we observed the noise in AC. at the same time we informed to Voltas technician but he told us that he can only install AC not to solve the noise issue, for noise issue, we need to raise a fresh request again... I was totally surprised by that remark and Voltas support.
Finally, I have to raise the new request "[protected]" and the new Voltas technician informed, that it is Voltas's defective product, fan motor needs to be replaced and there is no time-bound confirmation to solve this issue may take six months time... again big surprised!!
I request you to kindly provide the inline information.
1) Is the Voltas company have the quality check criteria and are they following the final quality check?
2) Who will be liable for this faulty product, to pay the loss?
How many time do Voltas need to solve this AC noise issue or replace this AC? Was this information helpful? |
Voltas customer support has been notified about the posted complaint. Verified Support May 01, 2023 Voltas Customer Care's response Dear Vinod,
Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest.
Regards,
Voltas Online Team
May 04, 2023 Updated by Vinod1405 Still no update (10 days gone) please suggest how can i escalate my complaint? no response received by Voltas customer care in that case how can i send legal notice?
any applicate officer available in voltas?
Verified Support May 04, 2023 Voltas Customer Care's response Dear Vinod,
Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest.
Regards,
Voltas Online Team
May 11, 2023 Updated by Vinod1405 Dear Customer care,
Please find the attached image, during the repair work of by Voltas expert service engineer broken the AC fins, please replace on urgent basis.
May 11, 2023 Updated by Vinod1405 please share the Level 3 (BSM) contact?
Is anyone checking the service report?
Verified Support May 11, 2023 Voltas Customer Care's response Dear Vinod,
Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest.
Regards,
Voltas Online Team
May 15, 2023 Updated by Vinod1405 Dear Team,
Almost a month has gone but still no update.. can you please guide how can i escalate this issue?
Verified Support May 16, 2023 Voltas Customer Care's response Dear Vinod,
Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest.
Regards,
Voltas Online Team
May 19, 2023 Updated by Vinod1405 How long is their is any target date?
Verified Support May 20, 2023 Voltas Customer Care's response Dear Vinod,
Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest.
Regards,
Voltas Online Team
May 24, 2023 Updated by Vinod1405 Still no support is anyone really working on the issue?
Verified Support May 25, 2023 Voltas Customer Care's response Dear Vinod,
Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest.
Regards,
Voltas Online Team
May 29, 2023 Updated by Vinod1405 This is a scam which Voltas is doing with their dealers, selling refabricated AC at new AC cost, No customer case support just passing the time, more than 1 month gone and still i unable to use AC
Find the attached JOB-Cards... problem was not solved even increased.
Verified Support Jun 01, 2023 Voltas Customer Care's response Dear Vinod,
Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest.
Regards,
Voltas Online Team
Jun 18, 2023 Updated by Vinod1405 any update?
Verified Support Jun 22, 2023 Voltas Customer Care's response Dear Vinod,
Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest.
Regards,
Voltas Online Team
Jun 30, 2023 Updated by Vinod1405 Working but when solved?
|
Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest.
Regards,
Voltas Online Team