[Resolved]  Voltas — Voltas Air Conditioner Compressor Not Resolved

Address:

Visakhapatnam, Andhra Pradesh

I registered a complaint (ID: [protected]) on 18th July, 2022 that the Voltas AC was not working. The technician visited our home and was told that outdoor compressor was failed and needed to be replaced.

I have waited more than 15 days for their reply. I called the given service center number, the receptionist told me that the compressor was not in stock and will be replaced soon. I called the service center the every other day, the answer was the same. I also called the Voltas service ASM Mr. Bhaskar Pulla (+91 [protected]). He said the same that the compressor stock was not available. He dragged the complaint with the same answer for about 20 days. And he stopped answering my calls and assigned to new person Mr. Phani Kumar. He called us and started the conversation asking the complaint registration id and was told the same that the compressor stock was not available and will be updated soon.

I also tried reaching out the other concerning Voltas service people( Mr. Jogaram, Mr. T. N. Reddy). They never answered my phone calls. and started messaging them. I am attaching the chat conversation.

I purchased two Voltas air conditioners in 2019 with 10 years compressor warranty. The one that was not working is in my fathers bedroom. He is aged and ill.

I never expected the Voltas service to this low level. Its a mental torture everyday calling them. They simply ignore my calls.