[Resolved]  Voltas — voltas has cheated me with money and refuse to fix the product even when in warranty

Address:

Ghaziabad, Uttar Pradesh, 201016

Voltas has cheated me with money and REFUSE to fix the product even when in warranty
[protected] email below

Hello,
I received the below communication on the submitted request:
Comm 1: "Your SR No [protected] is proposed for Cancellation, Reason: Beyond Repair Machine. To stop Call [protected] or escalate to [protected]@voltas.com"

Comm 2: "Dear Customer, Your 'Premium AC' is Beyond Repair ref SR '[protected]"

I first registered the request on Apr 10 and it took Voltas almost 3 months to decipher to the above only.Voltas kept me in dark for about 3 months saying that the part had been ordered and it will be fixed within FEW days everytime I called customer care and the authorised service centre, Infinitiy Solutions!!

Please let know why would the Company is unable to fix my product for which I paid handsomely earlier. As suggested by the company I always had it serviced by Voltas until now.

I believe the company MUST fix the product asap.And SHOULD NOT send such communations as it is liable to service the product which it has manufactured.

Please DO NOT CLOSE the SR as the product I own is still not fixed.

I require Voltas to call me at my phone number and get the product fixed as the Voltas customer care executives have an affinity to drop customer call when they cannot answer to the queries and it has to be started all over again with the new call and new executive.

I hope Voltas considers this email on a serious note as the Company had so far not been able to service client until now!!

Also please note that I have to address this as a grievance to consumer forum if the company does not communicate on this email within 24 hours.

I would like to register it as a complaint in the name of company and like to see strict action taken to file the customers and misguidance.

Regards,
Mohit
Mob: [protected]