[Resolved]  Voltas — Voltas Package and Ductible units

Dear Sir,
Voltas being a Tata Enterprise is highly regarded but unfortunately the people working at lower levels does not understand the importance of a brand and its reputation.
I am Dishaant Badlani, an entrepreneur from Varanasi. I own a Limited company which is engaged into manufacturing and exports of Clay bricks. I also own a resort by the name of Om Vilas Benares (www.omvilas.com) where i have used 3 nos. package units from Voltas of 17 TR/ 17 TR/ 11 TR. It was installed recently in 2020 by one of your authorised dealers name Mr. KP Singh. Since it's installation, we have been complaining continuously about the under performance of the system. Quite a few times company technicians visited along with KP Singh, other technicians from different companies also visited but no one could rectify or even find the problem. Technicians from Voltas told me that the installation is not done in the right manner. One unit is under capacity in the Hotel lobby and other units installed in the Restaurant and Banquet are not installed in the right way.
Recently, one of the technicians from Voltas, Mr. Saddam Hussain visited our site and figured out a few issues and sent us an offer to rectify all the problems. I was not sure if he will be able to resolve the issues as it has already been 3 years and the company officials know this problem well but did not offer us anything of this sort before. However, i negotiated on the quotation with Mr. Saddam Hussain and finalised the amount at Rs. 100, 000/- plus GST. He spoke to his senior over the phone and agreed to the amount.
To my surprise, i received another quotation for the same job at a higher price of 181, 000/-
When i spoke to Mr. Hussain over the phone, he told me that the earlier quotation was sent by mistake and it had old prices of the components mentioned.
The problems i have and I'm facing is as follows :
1. I can never believe that Tata companies do such a blunder that they sent a proforma with wrong prices and their officials negotiate and agree to it.
2. I am not at all sure whether they will be able to resolve the issue or not because they cannot even state the problem clearly or may be they are trying to hide something from me.
3. After talking to Mr. Hussain over the phone for new quote, he was behaving very rude as if they do not require any business and they do not care about the customer and his problems. He clearly said that he is absolutely fine if i don't get the job done from Voltas.

I even told him that i will change all the existing units of Voltas with Hitachi because we are building a new section of micro brewery wherein we need to install 90 TR units. He does not care if this business is also going to other companies.

However, this was my last and the worst experience with Voltas and i am never going to use or recommend this A.C to anyone ever in my life.

I thought to inform you about this incident as its not about this small amount of money but its about the co many reputation which these people with very small mentality do not want to understand and they just know to boast about their position.

I just hope you will try to improve this condition of your employees.

Regards

Dishaant Badlani