Voltas — Voltas split AC manufacturing Defect

Address:

Sech Abasan, IC-8, Saltlake, Kolkata 700106

I, Priyanka Roy bought a voltas split AC (183V Vectra Prism 1.5 Ton 3 star) on 21st April, 2023 from Khosla Electronics, Axis Mall, Kolkata. The same while being installed on 3rd May, 2023 was found to have a manufacturing defect and not properly working as indicated by the voltas represntative hence a servicing was requested. Today, dated 4th May, 2023 the service representative came by to diagnose the issue and found a broken part in the AC. I have asked them to replace the AC but as per them it is not subjected to replacement. Why should I consider repair on a brand new product? I need this to be replaced at soonest.